IRY Wellness — Terms & Conditions

Article 1 – Definitions

• —Client: the individual who books and/or attends a Session at IRY Wellness, or on whose behalf a Session is booked.
• —Session: any Private or Duet Reformer or Mat or Personal Training Pilates class, provided by IRY Wellness, each lasting 45 minutes.
• —Membership: a Monthly Subscription, Yearly Subscription or Personal Training Subscription purchased by the Client entitling them to a set number of Sessions during a recurring billing period.
• —Package: a fixed bundle of Class Credits (e.g. a 5-class pack) purchased in advance.
• —Class Credit: the unit representing the right to attend one Session, whether obtained via a Membership, Package or Single Class purchase.
• —Studio: the private IRY Wellness studio located in Rivierenbuurt, Amsterdam.
• —Website/Booking System: the website and scheduling system through which Sessions, Memberships and Packages are booked and purchased.

Article 2 – General

2.1 These Terms apply to every legal relationship between IRY Wellness and a Client who books a Session, purchases a Membership or Package, or otherwise makes use of IRY Wellness's services.

2.2 By booking a Session or completing a purchase, the Client confirms they have read, understood and agree to these Terms.

2.3 IRY Wellness reserves the right to amend its schedule, pricing, session availability and these Terms at any time. The most current version is always published on the Website and takes effect for new bookings and renewals from the date of publication.

2.4 Rights arising from a Membership, Package or booking are personal to the Client and may not be used by or transferred to any other person.

2.5 IRY Wellness reserves the right to refuse a booking or deny entry to the Studio in the event of misuse of the booking system, non-payment, or inappropriate or unsafe behaviour.

Article 3 – Services Offered

3.1 IRY Wellness offers the following Session types: Private Reformer Training, Private Mat Pilates, and Private Personal Training Pilates.

3.2 All Sessions are 45 minutes in duration and take place by appointment only. There is no walk-in or drop-in access to the Studio.

Article 4 – Booking

4.1 Sessions must be booked in advance through the Website/Booking System. A Client without a confirmed booking has no right to attend a Session.

4.2 Bookings can be made up until 48 hours before the start of a Session, subject to availability.

4.3 For a Client's first Session, please arrive a few minutes early to allow time for a brief studio and equipment introduction.

Article 5 – Prices & Payment

5.1 Current prices for the Single Classes, Class Packs, and all Membership tiers are published on the Website. The prices in effect at the time of purchase apply to that purchase; subsequent price changes do not affect Memberships or Packages already paid for, but do apply to renewals.

5.2 Payment is made in advance via the online payment system at the time of booking or purchase, unless otherwise agreed in writing.

5.3 Prices for Monthly, Yearly and Personal Training Subscriptions are charged per Membership, not per person.

5.4 Introductory offers are available once per Client and may not be combined with other promotions or discounts.

5.5 Top-up add-ons (e.g. Posture Analysis, Scoliosis Support, Diastasis Recti Support, Injuries/Chronic Pain Relief) are optional and are charged in addition to the relevant Reformer Session, at the price stated on the Pricing page. To adapt subscriptions or class packs with top-ups, please contact IRY Wellness directly.

Article 6 – Memberships & Packages

6.1 Monthly Subscription: billed monthly; may be cancelled at any time in accordance with the one month notice period.

6.2 Yearly Subscription: requires a 12-month commitment from the start date. The Subscription cannot be cancelled before the end of this 12-month period, save in the exceptional circumstances described in Article 6.6.

6.3 Personal Training Subscription: a fixed 1 or 2 Sessions per week across both Mat and Reformer, available as a Monthly plan (cancel anytime, subject to the applicable notice period) or an Annual plan (12-month commitment, as per Article 6.2).

6.4 Class Packs and Single Classes: Class Credits purchased via a Package are valid for the period stated at the time of purchase and expire automatically if unused.

6.5 Memberships and Packages are strictly personal and non-transferable between Clients.

6.6 Membership pauses may be granted at IRY Wellness's discretion in exceptional circumstances (such as injury, illness or pregnancy), on written request and, where reasonable, supporting evidence. A pause is not automatic and does not shorten any minimum commitment period — it extends the Membership term by the length of the pause.

Article 7 – Cancellations, Rescheduling & No-Shows

7.1 A Session may be rescheduled or cancelled free of charge up to 48 hours before its start time. In this case, the Class Credit used for the booking is returned to the Client's account for future use — no cash refund is issued.

7.2 Sessions cancelled or rescheduled with less than 48 hours' notice, and Sessions missed without any notice, will result in forfeiture of the associated Class Credit.

7.3 Please arrive on time. Sessions cannot be extended or restarted for late arrival, and late arrival may result in forfeiture of the Session under Article 7.2.

7.4 IRY Wellness reserves the right to cancel or reschedule a Session due to illness, unforeseen circumstances or force majeure. In such cases, the Client will be notified as soon as possible and the Class Credit will be returned to their account.

Article 8 – Studio Policy & Etiquette

8.1 IRY Wellness is a shoe-free studio. Clients must remove their shoes upon entering.

8.2 Grip socks are mandatory for all Reformer and Mat Sessions, for hygiene and safety reasons. Socks may be purchased at the Studio if needed.

8.3 Clients are asked to clean the Reformer and any equipment used after each Session.

8.4 For a Client's first Session, please arrive early to allow time for a brief introduction to the Studio and equipment.

8.5 IRY Wellness reserves the right to refuse entry or exclude a Client from a Session in the event of non-compliance with this Studio Policy.

Article 9 – Health, Risk & Liability

9.1 Participation in any Session, including the use of the Reformer, mat equipment and any exercises or guidance provided, is at the Client's own risk.

9.2 The Client must inform IRY Wellness, before their first Session and before any subsequent Session where relevant, of any injuries, medical conditions, pregnancy or other physical circumstances that may affect their ability to train safely. It is the Client's responsibility to provide accurate and complete information.

9.3 IRY Wellness is not liable for any material or immaterial damage, injury or loss arising from a Client's participation in a Session, except in cases of intent or gross negligence on the part of IRY Wellness.

9.4 IRY Wellness is not liable for loss, theft of, or damage to personal belongings brought into the Studio.

9.5 The Client is liable for any damage caused to Studio property or equipment resulting from their negligence or misuse.

Article 10 – Personal Data & Privacy

10.1 IRY Wellness collects and processes personal data (such as name, contact details and, where relevant, health information provided for training purposes) solely to manage bookings and Memberships and to provide safe, individually adapted training.

10.2 Personal data is treated confidentially and processed in accordance with the General Data Protection Regulation (GDPR/AVG). It is not shared with third parties except where necessary to provide the Website/Booking System or as required by law.

10.3 IRY Wellness may take photographs or videos at the Studio for use on its website or social media (e.g. Instagram). Clients who do not wish to be included may notify IRY Wellness in writing at any time, including after a photo or video has been taken.

10.4 Clients may request access to, correction of, or deletion of their personal data at any time by contacting IRY Wellness via WhatsApp or email.

Article 11 – Complaints

11.1 Complaints about a Session or service should be reported as soon as possible, and no later than 14 days after the Session in question, via WhatsApp (+31 6 1840 8879) or Instagram direct message.

11.2 IRY Wellness will respond to complaints as soon as reasonably possible.

Article 12 – Amendments & Governing Law

12.1 IRY Wellness may amend these Terms from time to time. The version published on the Website at the time of booking applies to that booking.

12.2 These Terms are governed by Dutch law. Any disputes will be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory consumer protection law provides otherwise.